Responsible Gaming

Responsible Gaming

At mBitcasino we offer a platform and services that enable our clients to enjoy gaming and betting. Our aim is to provide you with a safe, secure, regulated environment which will give you a pleasant and rewarding experience. We encourage our clients to use our services responsibly and in a reasonable manner.

Gambling is a popular form of entertainment and has been for many years. It is supposed to be fun and the majority of people gamble responsibly, within their means and for the right reasons. However, it is unfortunately possible to become dependent on gaming and gambling activities. It is important to be able to recognize the signs that may suggest you have a gambling problem. If you are spending too much time gambling, spending money you need for other purposes, or you find that your life is negatively affected by your gambling, then you should take action.

mBitcasino takes responsible gambling very seriously and if you have any concerns about your gambling habits then we urge you to seek advice from accredited organizations that can help, or contact us to take advantage of the many options we offer our customers to limit their gambling, gaming or betting.

On request, we will close any account for a minimum period of 6 months during which time it will not be possible for the account to be re-opened for any reason. You can close your account under our responsible gaming self-exclusion policy at any time by contacting our Customer Support team or by emailing with the username or registered email details of the account you wish to close. Upon expiry of the self-exclusion period you may request to re-open a closed account by contacting our Customer Support team or by emailing with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator. Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired.

If you have requested us to close your account indefinitively your account cannot be opened for any reason whatsoever. We will use all reasonable endeavors to ensure compliance with our responsible gaming self-exclusion policy. However, you accept that we have no responsibility or liability whatsoever if you continue to deposit and wager using additional not previously disclosed accounts or if you open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. Upon self-exclusion all future wagers, Bonus funds and entries in any promotions will be forfeited. We will not be able to reinstate these if the account is reopened after the self-exclusion period. All remaining balances less any active bonuses will be transferred to your credit card, transferred to your bank account, or any available payment method at mBitcasino’s discretion.

We want you to enjoy our services without negative connotations and offer the following advice for avoiding undesirables consequences in your gaming and betting:

  • Treat your betting and gaming as a form of entertainment and use money that you have set aside for your entertainment
  • Do not bet or wager amounts larger than you are comfortable with
  • Do not bet or wager with money you cannot afford to lose
  • Do not chase your losses
  • Do not let your betting and/or gaming take up time that you would usually spend on other activitie

External Help

Gambling is an activity of entertainment, relaxation and enjoyment. We want our players to use it in this way. If you cannot keep control of the time and the amount of money spent every day, you probably should seek help from specialists dealing with cases of compulsive gamblers.

• Gamblers Anonymous International Service Office

• National Council On Problem Gambling